Terms of Service
Last updated: April 2026
These terms govern your use of Honest Funeral (the “Service”), operated by Honest Funeral, LLC (“we,” “us”). By using the Service you agree to these terms. If you do not agree, do not use the Service.
1. What Honest Funeral is — and is not
Honest Funeral is a consumer-facing information and advocacy service built to help families navigate funeral arrangements and post-death administration. Honest Funeral is not a funeral home, not a law firm, not a licensed financial advisor, and not a medical or mental-health provider. Nothing on the Service constitutes legal, financial, medical, or therapeutic advice. If you need advice of that kind, consult a licensed professional.
2. Price estimates are informational
Price ranges, benchmarks, and deal comparisons shown in the Service are informational and are based on aggregated regional data, publicly available General Price Lists, and submissions from users. Actual prices vary by firm and by date. Honest Funeral does not guarantee any specific savings, outcome, or price.
3. The funeral-home outreach and messaging service
If you authorize our funeral-home outreach feature, Honest Funeral will contact funeral homes on your behalf and identify itself as your authorized advocate. We do not impersonate you. We collect General Price Lists and quotes from homes that respond and present them to you for your decision.
After you select a home, Honest Funeral may help schedule the arrangement meeting and relay pre-meeting questions between you and the home through an in-app messaging thread, so your personal contact information stays private until you meet with the home in person.
You attend the arrangement meeting in person, make all funeral arrangements and selections, and sign all paperwork and authorizations directly with the funeral home you select. Honest Funeral does not make funeral arrangements on your behalf, does not sign any contracts or authorizations, does not take possession of remains, does not file death certificates or disposition permits, and does not otherwise act as a funeral home, funeral director, or funeral establishment under the laws of any state. The contractual and service relationship for funeral goods and services is between you and the funeral home you select. Authorization for disposition (burial, cremation, embalming, body preparation) is given by the legal next of kin in writing at the funeral home; Honest Funeral cannot provide that authorization.
Honest Funeral does not control how funeral homes respond, whether they respond, or whether they honor any quote they provide.
The outreach is free to families. We do not charge you for contacting funeral homes on your behalf, for presenting their quotes, or for your selection of a home. We keep families free and are funded by the institutions we partner with — we take no money from funeral homes or insurers.
4. Referrals and compensation
Where we show third-party referrals (for example, insurance, financing, or legal services) we disclose on the same screen if we receive compensation for the referral. Our recommendations are based on stated criteria, not on compensation amount. You are under no obligation to use any referral.
5. Obituary, price list analyzer, and AI-generated content
AI-generated drafts (obituaries, line-item analyses, outreach emails) are drafts. You are responsible for reviewing them for accuracy before publishing or relying on them. Honest Funeral is not liable for errors, omissions, or consequences arising from published obituaries or relied-upon analyses.
6. Accounts and acceptable use
You agree not to misuse the Service, including by submitting false information, attempting to circumvent security, or using the funeral-home outreach feature for any purpose other than arranging services for a specific deceased person (or preplanning for yourself or an identified individual). You are responsible for activity under your account. Report misuse, harassment, or security concerns to safety@honestfuneral.co.
7. Limitation of liability
To the fullest extent permitted by law, Honest Funeral’s total liability to you for any claim arising out of or relating to the Service is limited to $100. The Service is free to families — we are funded by the institutions we partner with, not by fees you pay us — so this cap is not tied to any amount you paid. Honest Funeral is not liable for indirect, incidental, consequential, or punitive damages.
8. Dispute resolution and arbitration
Any dispute between you and Honest Funeral arising out of or relating to the Service shall be resolved by binding individual arbitration administered by a reputable arbitration provider in the United States, and not in court. You and Honest Funeral waive the right to a jury trial and the right to participate in a class action. You may opt out of this arbitration clause within 30 days of first accepting these terms by emailing legal@honestfuneral.co.
9. Indemnification
You agree to indemnify and hold Honest Funeral harmless from claims arising out of your use of the Service in violation of these terms or in violation of applicable law.
10. Changes
We may update these terms. Material changes will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance.
11. Contact
Questions about these terms or other legal notices: legal@honestfuneral.co. General questions: hello@honestfuneral.co.
See also our Privacy Policy and Accessibility Statement.